The following email was written in response to a mail from the technical support superviser for Freedom Scientific. Please note, I have nothing against anyone in Freedom Scientific. I appreciate that they are all doing a demanding and difficult job and I would not like to single any one person out. It is for this reason that I have removed all references to names in this post.

With that said, I have objected along with hundreds of others over the authorization scheme employed by Freedom Scientific to protect Jaws licenses. This authorization system is too restrictive and does not take into account the varying needs of the user base.

I call on everyone who has access to Email to send messages of complaint to support@freedomscientific.com to request that this unworkable authorization system is updated with the next version of Jaws.
At minimum Jaws users deserve one or all of the following:

  • The ability to uninstall authorizations so that they can be re-clamed on another PC.
  • The number of authorization keys should be reset to five every time an SMA is purchased or upgraded.
  • If a valid authorization is found but the count is at 0 then Jaws should run for a day with this set up to allow Freedom Scientific to get back to the user so as to ensure productivity or efficiency is not impacted.
  • Alternatively, adopt a scheme such as that used by a compeditor.

Hello,

Although I appreciate that you have taken the time to respond to me, As I am operating within the terms of the license I strongly object to the idea that I should purchase a dongle so as I can work around limitations that have been added that do not take into account professional and demanding users such as myself.

I strongly encourage Freedom Scientific to recognise the environments that their users work in with the aim of upgrading their approach to product licensing and authorization. I will also take this opportunity to reiterate something that I have written many times in the past. Companies such as Microsoft, Symantec, Adobe and indeed smaller companies such as Sowsoft, Manage-Engine and Quest enforce licensing using very effective solutions. I understand the reasoning behind this validation however rigidly sticking to an authorization system that is so very obviously failing to meet the requirements of both Freedom Scientific and its customers is counter-productive and frustrating.

Again, This complaint and objection is not aimed at you. I understand that you are operating within the limitations and policies of Freedom Scientific. I would thus request that this is forward to relevant individuals with a request to give serious and fair consideration to my request. It is unrealistic, unfair and indeed completely unjustified to request users to follow this process of explanation and justification when they have provided Freedom Scientific with a substantial amount of money throughout the continuing life of the product.

I do not believe my concerns and requests are unjustified and I look forward to a response from Freedom Scientific.

Darragh Ó Héiligh

Sent: 10 May 2011 15:08
To: Darragh Ó Héiligh
Subject: RE: Authorization count.

Hello Darragh,
Thank you for your e-mail. In order to protect our customers such as yourself, our system will only allow the resetting of 1 activation when there has been a high number of resets recorded by a user. your records indicate you have gone through 11 keys in as many months. As this is highly unusual reset activity, the system will not allow more than one reset, unless over ridden by a supervisor. Since you just to 1, I will go ahead and reset to 2 more. I just wanted to explain so if this high reset activity continues, you will understand why any of our representatives will only be able to give you 1 activation.

I would strongly recommend you obtain a dongle due to your high demand for activations. This is a hardware device that plugs into a USB port, and will provide uninterrupted authorization. This sounds like something you could benefit from. Please contact your dealer about the purchase of a dongle.

Best Regards,

Director of Tech Support

________________________________________
From: Darragh Ó Héiligh [mailto:d@digitaldarragh.com]
Sent: Monday, May 09, 2011 4:47 PM
To: Freedom Scientific Technical Support
Subject: RE: Authorization count.

Why is this the maximum allowed at present?

Unless you doubt the validity of my usage why has this policy been changed?

I appreciate your rapid response however this authorization system simply does not work for me when you take into account that I work with technology and a large portion of my hobbies relate to technology also. I call on Freedom Scientific once again to change this.

Thanks

Darragh ó Héiligh

From:
On Behalf Of Freedom Scientific Technical Support
Sent: 09 May 2011 21:44
To: Darragh Ó Héiligh
Subject: RE: Authorization count.

Dear Darragh

Thank you for contacting Freedom Scientific Support.

Your activations for serial number: 12345 have been reset to 1, the maximum aloud at present. Please reactivate.

Your authorization number is:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Your JAWS® screen reading software 12.0 authorization number is:
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

There are two ways to activate JAWS, through your Internet connection which is the easiest or through FSACTIVATE.com.

To activate over the Internet:

1. Make sure you are connected to the Internet.

2. Bring up JAWS 12.

3. When the activator comes up, press Spacebar on the “Start Activation Button”.

4. Press Spacebar to continue.

5. Tab to “Enter Authorization Manually Button” and press Spacebar.

6. Press Spacebar on the Activate button.

7. Choose “Now Using the Internet recommended”.

8. Tab to Next and press Enter.

9. Type your 20-digit Authorization number in the edit box below. and choose next to continue.
xxxxxxxxxxxxxxxxxxxxxx

10. After the license is successfully retrieved, Tab to Finish and press Enter

2. Authorizing using FSACTIVATE.com.
If the instructions above did not allow you to activate successfully, please go to:
http://www.FSACTIVATE.com
After downloading and installing JAWS 12, choose run in demo when the activator comes up.

To authorize JAWS, you will need both your JAWS 12.0 authorization number, and your locking code that must be obtained from JAWS Help, About JAWS for Windows.

Next go to

http://www.FSACTIVATE.com

Read the information on this page and then press enter on the continue Activation button.
Locate the Link Retrieve an Activation License code based on your Authorization number and Locking code and press Enter.
To obtain your Activation License code, please follow the instructions on this page.

You will be asked to enter your JAWS 12.0 authorization number. This number is below.
xxxxxxxxxxxxxxxxxxxxxxxxx

Copy and paste the authorization number above into the designated location on the FSActivate page.

To locate your locking code,

1. press Insert J to open the JAWS Window.

2. Press Alt+H for help then A for About JAWS for Windows.

3. Press the tab key and you will find the locking code.

4. Select and copy this code into the designated spot on the FSActivate page.

Click on the submit license request button. You will get a 120 digit code in response. Copy this code to clipboard.

Run JAWS 12.0 . When the client activator comes up, choose activate from WWW.

Copy and paste the 120 digit code you received from FSActivate.com into this field and click on submit license request. Your JAWS version should then activate and authorize properly.

If you have any additional questions, please don’t hesitate to contact us.
Thank you for choosing Freedom Scientific!

If replying to this message, Be sure to include all previous correspondence pertaining to this issue so that we might more quickly assist you.

Kind Regards,

Technical Support Specialist
Freedom Scientific
Phone support: 727 803 8600, option #2
E-mail Support: support@freedomscientific.com
Visit our website at:
http://www.freedomscientific.com

Our Mission
To develop, manufacture and market innovative technology-based products
and services that those with vision impairments and learning
disabilities use to change their world.
________________________________________
From: Darragh Ó Héiligh [mailto:d@digitaldarragh.com]
Sent: Monday, May 09, 2011 4:18 PM
To: Freedom Scientific Technical Support
Subject: Authorization count.

Greetings,

Due to an issue upgrading to builds of Windows 7 prior to 7600 to 7601 I am required to reinstall Windows on a second PC. You may have in your records that I required an authorization reset recently for this same reason. At that time I provided screen shots and other related information to validate that the computer I was reinstalling on was exactly the same.

I require 1 additional authorization to be used when I reinstall Jaws in the next few hours after the reinstallation of Windows 7.

Serial number: 12345
Locking code: 100-00000

As a side note, it would be very useful if I could uninstall the authorization independently as I would then not have to contact you to get my authorization count reset.

Finally, in case there is any doubt I am continuing to operate within the terms of the license: Extract follows:
“The Licensee may install and use the program on more than one machine, but only one machine may be used at a time.”.

Screen shots proving that I have uninstalled the product license now follow.

Your assistance with this request is very appreciated

Screenshots were removed.