Jaws freezes while installing Exchange 2010 over RDP in Windows 2008 R2.

Jun 19, 2010 | Uncategorized | 0 comments

Greetings,

While installing Exchange 2010 on a Windows 2008 R2 X64 server over a remote desktop session, Jaws freezes after the first screen of the Wizzard.

No speech is heard.
The keyboard becomes unresponsive as it is like the alt key is continually pressed. this seems to relate to a previous bug that I reported in that regard.

I enlisted the assistance of someone wh can see to close Jaws however the alt key acted like it was still stuck until the jfw.exe process was stopped via the task manager.

All other applications behave correctly via mouse control when Jaws causes this issue.

Note, the wizzard for the installation of Exchange 2010 is not unlike the wizzard used for 2007. this issue can not be reproduced during the earlier version of Exchange.

The client is running Windows 7 X64.

All windows patches are applied.

The version of Jaws in use on both machines is the most recent available from the Freedomscientific web site.

I look forward to your response in relation to this.

Darragh Ó Héiligh

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