• Tag Archives Jaws bugs
  • Lotus notes 8 and Jaws 11.

    Continuing to log issues that I have experienced with Jaws 11, here is the next response I have recieved from Freedom Scientific technical support. Note, these suggestions could have been provided by any user of Lotus notes as they have been required to Lotus Notes since version 6 of the client.

    Origional message:

    Greetings,

    In Lotus notes 8 I have the following problems:

    1. I cannot open attachments. Jaws reads the file name as it did in previous versions of Lotus notes (Example: 7.03) however when I press enter on it, the message closes and focus is left back in the inbox.

    2. the auto complete functionality for the To, CC and BCC fields no longer reads correctly in this latest version of Lotus notes:

    3. Control tab no longer works to move between pages. This is not a jaws issue but could be resolved with scripting.

    The menus for new, reply, reply all, forward etc do not speak any more. for
    example: when you press alt 2 for reply, Jaws should speak menu items such as reply, reply all etc.

    The list view in the lotus notes client preferences dialogue no longer reads with Jaws. Again, this is a problem that was introduced with Lotus notes 8.

    It would be appreciated by many users including my self if these issues were resolved before Jaws 12.

    Thanks for your assistance.

    Darragh

    Their response:

    Dear Darragh

    Thank you for contacting Freedom Scientific technical Support. See the below information from our senior specialist.

    There are some preferences in Notes 8.x that should be set for accessibility. You should verify/set the following:

    Notes Preferences for Accessibility
    • Enable preference “Use Accessibility Keyboard Navigation” – this is what allows you to use the Tab navigation from field to field. Some parts of the UI don’t use this preference, but if you have issues using the Tab key, make sure this is enabled.
    File> Preferences> Basic Notes Client Configuration panel> Additional
    options list
    • Enable preference “Use Tab to navigate read-only documents” – may need this preference to tab around forms, definitely need this enabled to test the Home Page (navigating around frames). Description from online help: Tab moves to next unread document until the last unread document is selected.
    Then it moves to the next navigable object in the next frame. When a document is open in read mode, Tab navigates to any embedded object such as URLs, application links, and attachments.
    File> Preferences> Basic Notes Client Configuration panel> Additional
    options list
    • Related preference “Show Extended Accelerators” – disabling this preference turns off the use of Accelerators, but you can invoke the Launcher list by pressing Alt+B. Description from online help: Extended accelerators offer keyboard methods for operating the bookmarks bar and window tabs. If you have extended accelerators enabled, press and hold Alt to display additional accelerators for each bookmark and window tab. Once you see the extended accelerators displayed on your screen, press the letter or number that corresponds to the area of Notes you want to go to.
    File> Preferences> Basic Notes Client Configuration panel> Additional
    options list

    Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you.

    Regards,
    Mr. Tracey Jackson,
    Technical Support Specialist
    Freedom Scientific

    Phone support: 727 803 8600, option #2
    E-mail Support: support@freedomscientific.com
    Visit our website at:
    http://www.freedomscientific.com/

    This is my response to Freedom scientific.

    I can confirm that all of these options have been set. Note, I have been using Notes since version 6 of the client. IT has been necessary to enable all of these accessibility impacting options since that version. I did not however experience the problems in Lotus notes 6 and 7 that I am now experiencing with 8 with Jaws 11.

    Thanks for your continued assistance.

    Darragh

    Not one single response I have recieved from freedom scientific has improved my situation yet. Every response I have recieved has been nothing but a token jesture.


  • My campaign to have Jaws bugs resolved.

    I am sorry if I am annoying people on twitter in relation to the messages I am sending and recieving from Freedom scientific regarding the bug reports and issues I am emailing to freedom scientific.

    I am attempting to keep users as up to date as possible as I fear that without significant pressure from the Jaws user base, we will see no improvement in the quality of this product.

    To that end, I have set things up so that you can see all of the posts relating to this topic on one page.

    If you use RSS to keep up to date with new content on the Internet, I have made things really easy for you. Simply point your RSS reader at the following address to recieve updates as soon as they are posted to the blog for this topic only.

    http://www.digitaldarragh.com/?q=taxonomy/term/20/0/feed

    Again, I call. no. I pleed with you. If you have problems with Jaws, please email Freedom scientific. It is absolutely imparitive that Freedom Scientific are pressured into fixing these problems. The action taken to resolve bugs has been minimal at best since Jaws 7 from what I can see. This needs to change.

    If you have emailed Freedom scientific, forward a copy of the Email to me at d@digitaldarragh.com and I will add it to the blog so that others can see what is happening.

    Thanks.


  • Issues with Jaws and Lotus notes 8.

    What follows are messages between me and Freedom scientific regarding a number of problems that I have experienced with Lotus notes. Note: the problems I submitted are not an exaustive. they are just some of the most major issues that have hampered accessibility.

    Greetings,

    In Lotus notes 8 I have the following problems:

    1. I cannot open attachments. Jaws reads the file name as it did in previous versions of Lotus notes (Example: 7.03) however when I press enter on it, the message closes and focus is left back in the inbox.

    2. the auto complete functionality for the To, CC and BCC fields no longer reads correctly in this latest version of Lotus notes:

    3. Control tab no longer works to move between pages. This is not a jaws issue but could be resolved with scripting.

    The menus for new, reply, reply all, forward etc do not speak any more. for
    example: when you press alt 2 for reply, Jaws should speak menu items such as reply, reply all etc.

    The list view in the lotus notes client preferences dialogue no longer reads with Jaws. Again, this is a problem that was introduced with Lotus notes 8.

    It would be appreciated by many users including my self if these issues were resolved before Jaws 12.

    Thanks for your assistance.

    Darragh

    Response from Freedom scientific:

    Dear Darragh

    Thank you for contacting Freedom Scientific technical Support. I’m researching this inquiry with our senior specialist. As soon as I have some feed-back from this team, I will be emailing you back.

    Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you.

    Regards,
    Mr. Tracey Jackson,
    Technical Support Specialist
    Freedom Scientific

    Phone support: 727 803 8600, option #2
    E-mail Support: support@freedomscientific.com
    Visit our website at:
    http://www.freedomscientific.com/

    It will be interesting to see what they come back with. As before, this is functionality that they should have released in Jaws 11. Lotus notes 8 is not a new version in terms of it’s exposure to the public compared to Jaws versioning. Terefore in my belief, Jaws should support this latest version. I will therefore insist that these issues are resolved before the Jaws 12 release.


  • The wrong script files are loaded when using the MMC in Jaws 10 and 11.

    Continuing with my promis to chace Freedom scientific in relation to every bug that I find with Jaws version 11, here are a number of emails that were sent to and from reedom scientific today in relation to an issue when using the MMC. The MMC is an administrative console that can be used to interface with Windows administrative utilities. Scripts for Audible are mistakingly loaded for this application. This issue was reported origionally with Jaws 10 but has yet to be fixed. It should also be noted that although this seems to be a reasonably easy fix to implement, Freedom scientific expect customers to use an SMA or pay for an upgrade to Jaws 12 before they fix it. In my opinion this is unjust and unfair.

    Origional message from me to Freedom scientific:

    Greetings,

    When the MMC is used, Jaws loads the audible scripts.

    This is particularly evident when the data protector application is run.
    This is an application based on the MMC.

    Audible obviously requires a number of tweeks to Jaws for it to run correctly however these tweeks result in some strange activity when using Data protector. For example. If the down arrow is pressed in a tree view, the pc cursor goes to the next line but then imedietly goes back to the prior line.

    This has been noticed in Jaws 10 and 11.

    Please note, this has no baring on the tree view issue I reported a number of weeks ago and should therefore be treated as a completely different and independent bug report. It is simply that the audible scripts are mistakingly assigned to other applications.

    Thanks

    Darragh Ó Héiligh

    Response from Freedom scientific support:

    Dear Darragh

    Thank you for contacting Freedom Scientific technical Support. This is a known issue by our testing/development team. It is being evaluated to be addressed in a future release of the JAWS® screen reading software. If I can be of any additional assistance to you, feel free to email me back.

    Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you.

    Regards,
    Mr. Tracey Jackson,
    Technical Support Specialist
    Freedom Scientific

    Phone support: 727 803 8600, option #2
    E-mail Support: support@freedomscientific.com
    Visit our website at:
    http://www.freedomscientific.com/

    Here is my response:

    Why can it not be fixed in this version?

    I have explained the following point countless times. I have purchased Jaws 11. I do not expect bugs that I report to be fixed in the next version. If an oversight has been made on the part of Freedom Scientific on both Jaws 10 and 11, I expect that at the least that oversight should be fixed in some kind of supplementary update or fix. pushing the fix to Jaws version 12 or later is unacceptable.

    I continue to call on Freedom scientific to fix all of the issues I have reported with Jaws 11 before Jaws 12 is released. Not doing so further illustrates the perception that of the one step forward and two steps back mentality that the jaws development structure seems to have adopted.

    Again, this mail and all others have been documented for my records and the records of other Jaws users. It can no longer be tolerated that users who depend on this product continue to purchase updates simply for bugs that should have been fixed in service packs and hot fixes. his point is one that I have heard made by other users since 2001. It is high time that action is even to be taken on the part of Freedom Scientific.

    I await your response.

    Best regards

    Darragh Ó Héiligh

    I urge others to do as I have begun doing. Make an effert to report your problems to Freedom scientific and do not desist until your issues have been solved. We can no longer afford to wait for the next version before bugs are fixed. e pay a lot of money for this product. In most cases, we pay more than the Operating system it runs on. If a major bug was reported in Windows, you can be certain that Microsoft would be obligated to fix it. It would be unheard of for MIcrosoft to tell users that the bug would not be fixed until the next version of their operating system. As paying users of an application that Freedom scientific develop, we have the same right to a sound, reliable and stable product. When this is not the case, we have an obligation to report our issues.


  • Jaws does not always speak or respond to key strokes after computer is locked over night.

    I’m continuing my promis to log every bug I encounter with freedom scientific.

    I lgoged a problem yesterday. The description is below. I recieved a response today that is also shown below and the solution they propose is infuriating.

    Greetings,

    I leave both my PC’s in work powered on every day. I’ve two machines running Windows XP SP3 and Windows 7 X64.

    The version of Jaws in use is that released last week.

    I have found that since Jaws version 11, Windows 7 X64 does not respond when the PC is left unattended and locked for a number of hours.

    This problem is not found on Windows XP.

    This problem is reproducible every time and has been replicated on a number of different machines running Windows 7 X64.

    Steps to problem:

    Lock the machine at 5PM with Jaws still running.

    Unlock the machine at 9AM.

    Jaws does not respond to any commands and no speech or Braille is produced.

    No other applications seem to cause it as the issue has been reproduced by rebooting the PC and leaving it sitting on the desktop.

    The Jaws dump files are attached to this message.

    I have also attached the dump files for Skype. I have been able to reproduce a problem where if the history log is enabled on Skype chat messages and over a thousand messages are received in one window, Jaws becomes sluggish and continues to become more sluggish over time until it eventually stops responding. This is completely unrelated to the issue reported above. I am aware that you do not distribute the Skype scripts but the issue may still be of interest to you.

    If you require any more information to assist you in reproducing and resolving these issues please do not hesitate to contact me.

    Best regards

    Darragh Ó Héiligh

    What follows is the response recieved by Tracey Jackson, a representative of the Freedom scientific support department:

    Dear Darragh

    Thank you for contacting Freedom Scientific technical Support. First of all, I want you to make sure you have disabled any sleep/hibernation/suspend mode the system may be entering in when locking it. Also, set all settings to turn off hard drives and other components to never under the power options to eliminate this as a possibility of an issue. Once this has been done, try locking the system for a long period of time and see if the issue persist.

    If it does, I want you to email me back wit the serial number for the JAWS® screen reading software, the best times to reach you and the phone number you will be available on at the system. At this point, I will escalade the issue.

    Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better
    assist you.

    Regards,
    Mr. Tracey Jackson,
    Technical Support Specialist
    Freedom Scientific

    Phone support: 727 803 8600, option #2
    E-mail Support: support@freedomscientific.com
    Visit our website at:
    http://www.freedomscientific.com/

    Finally: Here is the response that I sent back. Of course, I will continue to document the progress or lack there of.

    Tracey,

    Turning off Windows power saving features isn’t a solution to a
    problem that has started with Jaws11.

    My serial number is 12345. –>removed.

    You may contact me between 2 and 5PM GMT+1 / 9 AM to 12PM Eastern.

    Darragh


  • Jaws does not respond after a long period of inactivity in Windows 7.

    The below is another email that I have sent to Freedom Scientific support this morning in relation to two other bugs / problems that I have encountered with Jaws 11. This continues on from my promis last week that I will highlight every single problem that I find while using Jaws 11 as I can no longer afford to Tollerate the amount of issues I have experienced with this version of the screen reader.

    It is my hope that these reports will be actioned with updates to Jaws 11. In my opinion it would be unfair and unjust to expect consumers of Jaws for Windows to pay for the resolution of these bugs in version 12 of the product so I have repeatedly asked that these problems are fixed in hot fixes to Jaws 11. I urge other users of Jaws 11 to follow this example. It is time that Freedom Scientific improve the quality of their Jaws for windows product. even if this means limiting the speed of the development of enhancements and new features.

    Greetings,

    I leave both my PC’s in work powered on every day. I’ve two machines running Windows XP SP3 and Windows 7 X64.
    The version of Jaws in use is that released last week.

    I have found that since Jaws version 11, Windows 7 X64 does not respond when the PC is left unattended and locked for a number of hours.

    This problem is not found on Windows XP.

    This problem is reproduceable every time and has been replicated on a number of different machines running Windows 7 X64.

    Steps to problem:
    Lock the machine at 5PM with Jaws still running.
    Unlock the machine at 9AM.
    Jaws does not respond to any commands and no speech or Braille is produced.

    No other applications seem to cause it as the issue has been reproduced by rebooting the PC and leaving it sitting on the desktop.

    The Jaws dump files are attached to this message.

    I have also attached the dump files for Skype. I have been able to reproduce a problem where if the history log is enabled on skype chat messages and over a thousand messages are received in one window, Jaws becomes sluggish and continues to become more sluggish over time until it eventually stops responding. This is completely unrelated to the issue reported above. I am aware that you do not distribute the Skype scripts but the issue may still be of interest to you.

    If you require any more information to assist you in reproducing and resolving these issues please do not hesitate to contact me.

    Best regards

    Darragh Ó Héiligh


  • Email sent to Freedom scientific regarding two Jaws bugs

    This is an Email I have just sent to Freedom scientific regarding two bugs that are causing me particular pain every day. Even though these issues were reported well in advance of the recently released hot fix, they have yet to be resolved. If you are experiencing any issues with Jaws, I would encourage you to use the contact information below. More people need to speak out.

    I am personally tired of the situation we have found our selves in as users of Jaws. Since around version 5, we have waited with bated breath for the next release to come out only to find that they’ve released new features and along with it, new bugs. What is even worse than this, they’ve continued this trend by building on this. They advertise that a bug has been fixed and in the next release, they’ll break the very thing they fixed the year before! For example: Jaws 8 fixed a bug in Jaws 7 with remote desktop. After some time in remote desktop, the alt key would stick. Obiously, it wasn’t a keyboard problem. The issue only emerged when Jaws was running. This was fixed for Jaws 8. The release notes said that customers who used remote desktop over slow connections encountered an issue where the alt key seemed to stick. In version 9, 10 and 11, this issue has returned with vengence. In fact, it has even been found in Jaws tandem! AGain, we report bugs, we pay our SMA upgrade fees, and again, we put up and shut up.

    I’m tired of it. I’m not shutting up any more. I will email Freedom scientific continually until I am happy that the bugs that I am encountering are resolved. If the issues I am encountering are not bugs then I expect that as the maker of this software they at the very least give me instructions that will assist me in solving the issue my self. Instead, every email is responded to with a cannd paragraph telling me to upgrade my version of Jaws to the latest available from the Freedom scientific. website. If I emailed them telling them that the world was going to end, I bet I would get the same stupid response.

    I’m through ranting.

    Contact details: Manager at the top: BGahan@freedomscientific.com
    Manager of Technical support: Bcarver@FreedomScientific.com
    Escalations manager: johncarson@FreedomScientific.com

    Here is the email:

    Dear John,

    Telling me that if it cannot be duplicated then the issue will be closed is not acceptable.
    If I can duplicate it and document my system then you as Freedomscientific and the developer of this product have an obligation to fix this fault.

    If you had a car where the drivers side door was particularly stiff to open but the manufacturer couldn’t reproduce the fault on their side would you except that there was nothing that could be done to fix this? Even if the manufacturer of the car couldn’t resolve the issue, the least you would expect would be that they would communicate a number of tried and tested instructions that would determine the cause of the problem and its associated solution.

    If there is any information you require that would enable you to determine a solution to this then please contact me.

    You acknowledge once again that the Windows explorer issue has been assigned to a development team. You have however not given any justification as to why, even after a hot fix has been released, paying users of Jaws are still left with a major bug without even a patch or an estimated time to the next hot fix.

    Bringing this back to a common sinario, If you bought a TV and one channel didn’t work your first action would be to contact the manufacturer. If the manufacturer said that the issue was known and the relevant department were working on it, you would validly assume that an update to your TV would be released shortly to rectify this. Surely, after paying for a TV, the company would recognise that as a supplier, they had an obligation to you to ensure the product you had purchased was up to the task? In fact, you are protected by law to ensure that products you purchase are “suitable for merchantability”.
    If an update was released after you had reported this fault I’m sure you can understand that you would be particularly frustrated that your new TV had still not been fixed and you still had an empty channel after shelling out good money for it.

    It is not unreasonable to expect and in fact even demand that a product is free from defects. Of course. Being aware of the challenges Freedomscientific experience, it is understandable that certain issues are not caught during testing. However, it is not acceptable for those issues to be ignored or in the very least extensively tested and retested. I am aware and thankful that my reports have been actioned but more communication as to what is happening is required from Freedomscientific. I cannot afford to experience problems with my interface to my job and indeed my life any more. I am not sure if you are sighted or if you use Jaws, but imagine that tree views showed more information than you needed or wanted before the item you were looking for. Imagine that the title bar of Windows explorer wasn’t read. Imagine that, as reported earlier today, your monitor froze and went dim when two third party applications froze. Imagine that when you got in in the morning, your monitor wouldn’t turn on until you turned it on and off a few times just because you’d left your computer on overnight. Imagine that in Lotus notes 8, your monitor only showed the top part of the message in certain messages until you pressed tab for an undefinitive amount of times. You wouldn’t…. No. You couldn’t use your computer productively every day.

    This is what I am encountering.

    I administer a system with hundreds of virtual servers, hundreds of physical servers and thousands of work stations. Believe me, I am not exaggerating the numbers. In 1 OU in active directory there are 690 computers. This is the average size of an OU in this organization. I am fighting to keep my job as it is becoming known at a high level that my screen reader is causing problems for me when navigating around VMware VSphear, I cannot access the Dell Console utility, I cannot access Dell open manage, I cannot access IT assistant, I cannot access the lists in Trend micro, I cannot access any of the HP SAN software, I cannot access the SAN switches. The list goes on. I am fighting to keep this job and it is not helping that I have had to send you almost ten emails today alone to highlight defects, problems and issues in your software. It is not helping that I cringe every time I want to look around active directory because every tree view is speaking a lode of irrelevant rubbish before the item. It isn’t helping that I cannot use Data protector because it is also an MMC based application and I am having issues with the tree view in this also.

    I expect an acknowledgement of this mail detailing a summary of steps that will be taken for all the issues that I have reported to Freedom scientific today as well as a time frame for the resolution of same.

    Best regards

    Darragh Ó Héiligh

    From: John Carson [mailto:johncarson@FreedomScientific.com]
    Sent: 20 May 2010 15:45
    To: Darragh Ó Héiligh
    Subject: RE: Escalations Issue # 198219

    Hello Darragh;

    As stated in a previous email, the title bar issue in Windows 7 using Windows Explorer has been duplicated by us and is assigned to the development team.

    As to the issue with the MMC in Windows XP, this issue has not been duplicated by us, and is currently being looked at by our test department, if it can be reproduced, then it will be assigned to the development team for resolution, and if it can’t be duplicated then we will close this issue.

    Kind regards,

    John H. Carson, Jr.
    escalations Manager
    Freedom Scientific, LLC.

    From: Darragh Ó Héiligh [mailto:d@digitaldarragh.com]
    Sent: Thursday, May 20, 2010 1:54 AM
    To: Darragh Ó Héiligh; John Carson
    Subject: RE: Escalations Issue # 198219

    Jonn,

    I have not recieved a further update from you in relation to what Freedomscientific are doing to assist in determining a solution to this issue. As specified in my origional message on this matter, this is having a particularly noticeable affect on my efficiency therefore I require an answer detailing the steps Freedomscientific are taking to address this.

    I await your response.

    Best regards

    Darragh Ó Héiligh
    http://www.digitaldarragh.com
    http://www.lalrecordings.com

    From: Darragh Ó Héiligh
    Sent: 07 May 2010 11:28
    To: John Carson
    Subject: RE: Escalations Issue # 198219

    Hello John,

    Sorry for the delay in getting back to you.

    I have run Jaws 11 with the default settings and in fact, this morning, I had the opportunity to install Jaws 11 on a new installation of Windows XP and a second poweredge 1950 server running Windows 2008 standard and I replicated the issue again.

    The steps are:
    1. Start mmc from the run dialogue box.
    2. Start something like computer management by adding it to the console.
    3. Open system for example. Now arrow around the items below system.
    4. Jaws will speak the sub title of the window. I.e, the line below the menu bar.
    Again, this only happens with Jaws 11.

    This is the very latest version of Jaws11 available from the Freedomscientific.com website.

    There are no applications installed on the Windows 2008 server. I have not even applied any updates to it as for obvious reasons, I needed to install Jaws on it first.

    If you like, you or someone in your department can tandem onto my machine to verify this. The port should be open. At least, it was 6 months ago when I was using tandem every day of the week. If this is something you would be interested in doing let me know and I’ll ask our firewall person to open the required port for my machine.

    Thanks for your assistance iwht this. As I’m sure you can understand, I use the MMC very regularly at work so although this would be considered a minor bug it’s very frustrating when I’m trying to do things very quickly like adding a cert to the default route authority. Actually, come ot think about it, I was manually configuring group policy on a stand alone server earlier and I found the same problem in the tree view in the group policy editor @gpedit.msc@ so maybe it’s a larger tree view related issue?

    Darragh

    From: John Carson [mailto:johncarson@FreedomScientific.com]
    Sent: 05 May 2010 20:16
    To: Darragh Ó Héiligh
    Subject: RE: Escalations Issue # 198219

    Hello Darragh;

    Thanks for being able to assist us in working towards a resolution for you, however, an audio file in is not necessarily what we need.

    If I can be more specific, we need information from your computer, such as what configuration settings do you change in JAWS?

    Also, if you run JAWS in default mode, does this still happen the way that you originally described?

    You can run JAWS in default mode by following these directions if you are not familiar with doing this already:

    1. Unload JAWS with Insert + F4
    2. 2. Go to the Run dialog and type the following: JAWS11 /default and press enter.
    Then test your application with the steps you provided to us.

    Thanks again.

    Kind regards,

    John H. Carson, Jr.
    escalations Manager
    Freedom Scientific, LLC.

    From: Darragh Ó Héiligh [mailto:d@digitaldarragh.com]
    Sent: Wednesday, May 05, 2010 2:47 PM
    To: John Carson
    Subject: RE: Escalations Issue # 198219

    John,
    I will record the audio produced by Elequents to demonstrate the issue tomorrow in work.

    Thanks for your assistance.

    Best regards

    Darragh Ó Héiligh
    http://www.digitaldarragh.com
    http://www.lalrecordings.com

    From: John Carson [mailto:johncarson@FreedomScientific.com]
    Sent: 05 May 2010 19:46
    To: Darragh Ó Héiligh
    Subject: Escalations Issue # 198219

    Hello Darragh;

    Recently you contacted our technical support department about an issue with JAWS 11.0.1430, specifically, you’re reporting 2 issues, one in Windows 7 with insert T not speaking the title and the second is in Windows XP running the MMC.

    I am writing to inform you that the first issue, pressing Insert T while in Windows Explorer in Windows 7 has been reproduced, and is being assigned to our test and development team for their review for possible resolution.

    The second issue was also tested, and we can’t reproduce this issue, the MMC loads the correct scripts, and the tree view worked fine during our testing by using the steps you provided. If you have any further information that you can add that might help us to reproduce this issue, please provide them to me so that we can test further, otherwise we will close this part of the record.

    Thank you for reporting these issues to us and we appreciate your patience in this matter.

    Kind regards,

    John H. Carson, Jr.
    escalations Manager
    Freedom Scientific, LLC.

    Your thoughts would be very welcome.